EMPLOYEE

JOB DESCRIPTION AND

PERFORMANCE  EVALUATION

Employee Name:

Date:

Position Title:

Network Support Tech

Department:

Information Technology

Supervisor:

Network Systems Supv

Reviewing Period Of

Standard

Defined By

Always

Frequent

In

Frequent

Never

SERVICE

-Responds to customer needs, regardless.

Makes immediate eye contact, acknowledge other with a smile.

Makes a “positive first impression” a top priority.

Responds to difficult situations with self control and a positive attitude.

Demonstrates “service recovery” behaviors, as appropriate.

Makes sure others are satisfied with results.

PERFORMANCE

-Achieves excellence.

Exceeds expectations of supervisor, co-workers, and patients.

Displays sensitivity to any inconvenience others may encounter.

Shows appreciation by saying “thank you.”

Makes “excellence” the goal in all endeavors.

Ensures a safe environment for all others.

INTEGRITY

-Lives the values and Mission Statement.

Separates “personal” issues from work.

Respects, honors & demonstrates confidentiality of patient information. HIPAA

Does not talk of job related issues to or in front of patients and others.

Displays and encourages a positive image and attitude.

Demonstrates neat appearance and appropriate dress, wears ID badge.

RESPECT

-Honors all individuals.

Listens first, does not jump to conclusions or pre-judge situation.

Acknowledges the perception of others.

Appreciates and respects differences in opinions and approaches.

Acknowledges customer immediately. Make’s them feel welcome.

Knocks on doors before entering. Fully explains intentions to others.

INNOVATION

-Improves constantly.

Strives to turn a negative situation into a positive outcome.

When doesn’t know the answer, find’s someone who does.

Accepts change and contributes to the change effort.

Effectively utilizes resources to minimize costs.

When assigned work is complete, seeks additional tasks.

TEAMWORK

-Trusts and cooperates.

Communicates effectively and courteously.

Takes the initiative to help others.

Treats all staff as members of one cohesive team.

Holds each other accountable for the success of the team.

Respect team by being at work on time and demonstrating regular attendance.

SECTION “A” TOTAL

TITLE:

Network Support Tech

FLSA STATUS:

Non-Exempt

DEPARTMENT:

Information Technology

REVIEW DATE:

REPORTS TO:

Network Systems Supv.

Under general supervision, following established procedures, supports and administers as directed, network maintenance, implementation, organization, and troubleshooting.  Monitor underlying communication protocols and support network hardware.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

1.

Maintains system, installs new units, and makes modifications to the network system as required.

2.

Performs diagnostic tests to ensure integrity of system.

3.

Troubleshoots and assists users with any difficulties they may encounter.

4.

Is responsible for installation and maintenance of peripheral devices, including printers and scanners.

5.

Ads and maintains network user accounts as required.

6.

Works with the network administrator to review and analyze hardware and software needs and recommends changes and upgrades.

7.

Completes all required correspondence.

8.

Employee will strive to foster a positive working environment with co-workers.

9.

Is familiar with and adheres to the Compliance plan and all related policies. Reports questionable activity to Compliance Officer.   Maintains accountability for complying with all applicable standards, laws, regulations and procedures governing the delivery of healthcare services and associated processes.

10.

Complies with all AAAHC standards and requirements such as annual TB test, CPR and CEU and other applicable requirements.

11.

Interacts and communicates with fellow staff in a way that promotes a harmonious and cooperative working environment.

12.

Complies with all safety rules and regulations. Follows proper safety procedures and utilizes proper protective equipment at all times.

13.

Displays strong written and oral communication skills.

14.

Exhibits maturity and the ability to deal effectively and professionally with patients and staff.

15.

Displays a “customer first” approach to problem solving.

16.

Maintains current knowledge of, and participates in, compliance efforts associated with the Government Performance Results Act (GPRA). Captures data as appropriate.

17.

Performs other duties as assigned.

SECTION “B” TOTAL

Knowledge, Skills, Abilities

Good understanding of existing network programs and capabilities. Strong workstation troubleshooting skills.

Ability to work with both technical and nontechnical personnel to solve network problems.

Advanced computer skills.  Familiarity with MS Office.

Must have a valid Oklahoma driver’s license, good driving record and proof of valid liability insurance.

Strong written and oral communication skills.  Excellent interpersonal skills.

Ability to multi-task and work independently, demonstrating initiative and accuracy in work results.

Working Conditions

OFFICE CLERICAL:   Mostly sedentary.  Must be able to sit in a chair most of the day to do the work.  Must be able to maneuver the body while sitting and using a computer keyboard. Minimal standing, walking, bending, carrying of light items (up to 15 pounds) such as papers, books, files, and lifting of mail baskets and office items. May be required to carry small equipment like monitors, printers, faxes.

ACCOMPLISHMENTS:

AREAS NEEDING IMPROVEMENT:

GOAL’S FOR UPCOMING YEAR: