EMPLOYEE

JOB DESCRIPTION &

PERFORMANCE  EVALUATION

Employee Name:

Date:

Position Title:

MLT/ Lab Supervisor

Department:

Medical

Supervisor:

Medical Director

Reviewing Period Of

Standard

Defined By

Always

Frequent

In

Frequent

Never

SERVICE

-Responds to customer needs, regardless.

Makes immediate eye contact, acknowledge other with a smile.

Makes a “positive first impression” a top priority.

Responds to difficult situations with self control and a positive attitude.

Demonstrates “service recovery” behaviors, as appropriate.

Makes sure others are satisfied with results.

PERFORMANCE

-Achieves excellence.

Exceeds expectations of supervisor, co-workers, and patients.

Displays sensitivity to any inconvenience others may encounter.

Shows appreciation by saying “thank you.”

Makes “excellence” the goal in all endeavors.

Ensures a safe environment for all others.

INTEGRITY

-Lives the values and Mission Statement.

Separates “personal” issues from work.

Respects, honors & demonstrates confidentiality of patient information. HIPAA

Does not talk of job related issues to or in front of patients and others.

Displays and encourages a positive image and attitude.

Demonstrates neat appearance and appropriate dress, wears ID badge.

RESPECT

-Honors all individuals.

Listens first, does not jump to conclusions or pre-judge situation.

Acknowledges the perception of others.

Appreciates and respects differences in opinions and approaches.

Acknowledges customer immediately. Make’s them feel welcome.

Knocks on doors before entering. Fully explains intentions to others.

INNOVATION

-Improves constantly.

Strives to turn a negative situation into a positive outcome.

When doesn’t know the answer, find’s someone who does.

Accepts change and contributes to the change effort.

Effectively utilizes resources to minimize costs.

When assigned work is complete, seeks additional tasks.

TEAMWORK

-Trusts and cooperates.

Communicates effectively and courteously.

Takes the initiative to help others.

Treats all staff as members of one cohesive team.

Holds each other accountable for the success of the team.

Respects team by being at work on time. Demonstrates regular attendance.

SECTION “A” TOTAL

TITLE:

MLT/Lab Supervisor

FLSA STATUS:

Non-Exempt

DEPARTMENT:

Medical

REVIEW DATE:

REPORTS TO:

Medical Director

Works under direct supervision of the Medical Director and/or Chief Operating Officer. Responsible for adequate patient preparation, specimen collection, preparation of specimen and reports, and processing specimens and performing laboratory tests by manual and automated systems.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

1.

Establishes and maintains laboratory department to IHS, CLIA and OSHA standards.

2.

Adherence to proper collection and preparation procedures of the following, Blood, Serum, Urine, Tissue and culture specimen.

3.

Completeness of computer data entry and proper laboratory paper work.

4.

Demonstrated knowledge of Basal State, the need for patient's co-operation and understanding of procedures.

5.

Consistency in maintaining daily logs for laboratory; monthly log reports for IHS and IHCRC.

6.

Proven track record in ordering supplies for laboratory.

7.

Maintains good housekeeping skills. Keeps lab clean and orderly at all times.

9.

Performs medical assistant duties as needed.

10.

Completeness of all required correspondence timely and accurately.

11.

Assists in the preparation of the required IHCRC monthly reports.

12.

Complies with all AAAHC standards and requirements such as annual TB test, CPR and CEU if applicable.

13.

Interacts and communicates with fellow staff in a way that promotes a harmonious and cooperative working environment.

14.

Complies with all safety rules and regulations. Follows proper safety procedures and utilizes proper protective equipment at all times.

15.

Displays strong written and oral communication skills.

16.

Exhibits maturity and the ability to deal effectively and professionally with patients and staff.

17.

Displays a “customer first” approach to problem solving.

18.

Maintains current knowledge of, and participates in, compliance efforts associated with the Government Performance Results Act (GPRA). Captures data as appropriate.

19.

Performs other duties as assigned.

SECTION “B” TOTAL

Knowledge, Skills, Abilities

High School graduate or equivalent.  Graduate from a medical laboratory technician course which satisfies the requirements for registration as a medical laboratory technician with the American Society of Clinical Pathologists.

3-5 years of responsible medical laboratory experience required

Familiarity with MS Office. Intermediate computer skills.

Knowledge of modern laboratory principles, techniques and of principles of chemistry, hematology, bacteriology; and/or related laboratory specialties.

Ability to conduct laboratory work independently; to organize, analyze, and evaluate tests in terms of laboratory controls and methods and/or replicate analysis.

Strong written and oral communication skills.  Excellent interpersonal skills.

Ability to multi-task and work independently, demonstrating initiative and accuracy in work results.

Working Conditions

The employee is on feet most of day. Intermittent physical activity including walking, standing, sitting, lifting of light items (up to 10 pounds) such as books, files, instruments, lifting of small children (up to 50 pounds), and supporting patients is essential. This position performs tasks that involve exposure to blood, body fluids, or tissues. Incumbent will be exposed to virus, disease and infection from patients and specimens in working environment. Personal protective equipment use required. 

ACCOMPLISHMENTS:

AREAS NEEDING IMPROVEMENT:

GOAL’S FOR UPCOMING YEAR: