EMPLOYEE

JOB DESCRIPTION &

PERFORMANCE  EVALUATION

Employee Name:

Date:

Position Title:

Medical Assistant VIII - Float

Department:

Medical

Supervisor:

Nursing Supervisor

Reviewing Period Of

Standard

Defined By

Always

Frequent

In

Frequent

Never

SERVICE

-Responds to customer needs, regardless.

Makes immediate eye contact, acknowledge other with a smile.

Makes a “positive first impression” a top priority.

Responds to difficult situations with self control and a positive attitude.

Demonstrates “service recovery” behaviors, as appropriate.

Makes sure others are satisfied with results.

PERFORMANCE

-Achieves excellence.

Exceeds expectations of supervisor, co-workers, and patients.

Displays sensitivity to any inconvenience others may encounter.

Shows appreciation by saying “thank you.”

Makes “excellence” the goal in all endeavors.

Ensures a safe environment for all others.

INTEGRITY

-Lives the values and Mission Statement.

Separates “personal” issues from work.

Respects, honors & demonstrates confidentiality of patient information. HIPAA

Does not talk of job related issues to or in front of patients and others.

Displays and encourages a positive image and attitude.

Demonstrates neat appearance and appropriate dress, wears ID badge.

RESPECT

-Honors all individuals.

Listens first, does not jump to conclusions or pre-judge situation.

Acknowledges the perception of others.

Appreciates and respects differences in opinions and approaches.

Acknowledges customer immediately. Make’s them feel welcome.

Knocks on doors before entering. Fully explains intentions to others.

INNOVATION

-Improves constantly.

Strives to turn a negative situation into a positive outcome.

When doesn’t know the answer, find’s someone who does.

Accepts change and contributes to the change effort.

Effectively utilizes resources to minimize costs.

When assigned work is complete, seeks additional tasks.

TEAMWORK

-Trusts and cooperates.

Communicates effectively and courteously.

Takes the initiative to help others.

Treats all staff as members of one cohesive team.

Holds each other accountable for the success of the team.

Respects team by being at work on time. Demonstrates regular attendance.

SECTION “A” TOTAL

TITLE:

Medical Assistant VIII - Float

FLSA STATUS:

Non-Exempt

DEPARTMENT:

Medical

REVIEW PERIOD:

REPORTS TO:

Nursing Supervisor

Works under direct supervision of the Nursing Supervisor, COO or assigned provider. Performs medical procedures as qualified by training and authorized by Clinic Physician. Floats between providers on an as needed basis to fill in as appropriate. May perform patient triage and assist nursing supervisor with paperwork as needed.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

1.

Competency in taking and recording vital signs.

2.

Thoroughness and accuracy in obtaining medical history.

3.

Willingness to assist clinic physician with examinations and procedures. Floats between medical providers as needed.

4.

Ability to dispense medication and gives injection to patients as instructed by physician.

5.

Expertise in administering immunizations.

6.

Know how in performing finger sticks for hematocrit.

7.

Accurate usage of skills in performing triage.

8.

Thoroughness and accuracy in scheduling appointments.

9.

Completeness of paperwork including PCCs.

10.

Adherence to instrument sterilization procedures.

11.

Accountability in maintaining housekeeping and stocking examining rooms.

12.

Thoroughness in prepping exam rooms between patients.

13.

Assists in the preparation of the required IHCRC monthly reports accurately and in a timely manner.

14.

Is familiar with and adheres to the Compliance plan and all related policies. Reports questionable activity to Compliance Officer.   Maintains accountability for complying with all applicable standards, laws, regulations and procedures governing the delivery of healthcare services and associated processes.

15.

Complies with all AAAHC standards and requirements such as annual TB test, CPR and CEU if applicable.

16.

Interacts and communicates with fellow staff in a way that promotes a harmonious and cooperative working environment.

17.

Complies with all safety rules and regulations. Follows proper safety procedures and utilizes proper protective equipment at all times.

18.

Displays strong written and oral communication skills.

19.

Exhibits maturity and the ability to deal effectively and professionally with patients and staff.

20.

Displays a “customer first” approach to problem solving.

21.

Maintains current knowledge of, and participates in, compliance efforts associated with the Government Performance Results Act (GPRA). Captures data as appropriate.

22.

Performs other duties as assigned.

SECTION “B” TOTAL

Knowledge, Skills, Abilities

High School Graduate or equivalent.  Completion of an accredited Medial Assistant program.  Registered or Certified with the State of Oklahoma.  3+ years experience in a public health setting preferred.

CPR Certification

Familiarity with MS Office. Intermediate computer skills.

Extensive knowledge of medical terminology and procedures. Knowledge of modern medical office principles.

Ability to demonstrate a special understanding of Indian culture. Familiarity with Native American health care trends.

Strong written and oral communication skills.  Excellent interpersonal skills.

Ability to multi-task and work independently, demonstrating initiative and accuracy in work results.

The employee is on feet most of day. Intermittent physical activity including walking, standing, sitting, lifting of light items (up to 10 pounds) such as books, files, instruments, lifting of small children (up to 50 pounds), and supporting patients is essential. This position performs tasks that involve exposure to blood, body fluids, or tissues. Incumbent will be exposed to virus, disease and infection from patients and specimens in working environment. Personal protective equipment use required. 

ACCOMPLISHMENTS:

AREAS NEEDING IMPROVEMENT:

GOAL’S FOR UPCOMING YEAR: