EMPLOYEE

JOB DESCRIPTION AND

PERFORMANCE  EVALUATION

Employee Name:

Date:

Position Title:

Dental Assistant

Department:

Dental

Manager:

Dentist

Reviewing Period Of

Standard

Defined By

Always

Frequent

In

Frequent

Never

SERVICE

-Responds to customer needs, regardless.

Makes immediate eye contact, acknowledge other with a smile.

Makes a “positive first impression” a top priority.

Responds to difficult situations with self control and a positive attitude.

Demonstrates “service recovery” behaviors, as appropriate.

Makes sure others are satisfied with results.

PERFORMANCE

-Achieves excellence.

Exceeds expectations of supervisor, co-workers, and patients.

Displays sensitivity to any inconvenience others may encounter.

Shows appreciation by saying “thank you.”

Makes “excellence” the goal in all endeavors.

Ensures a safe environment for all others.

INTEGRITY

-Lives the values and Mission Statement.

Separates “personal” issues from work.

Respects, honors & demonstrates confidentiality of patient information.  HIPAA

Does not talk of job related issues to or in front of patients and others.

Displays and encourages a positive image and attitude.

Demonstrates neat appearance and appropriate dress, wears ID badge.

RESPECT

-Honors all individuals.

Listens first, does not jump to conclusions or pre-judge situation.

Acknowledges the perception of others.

Appreciates and respects differences in opinions and approaches.

Acknowledges customer immediately. Make’s them feel welcome.

Knocks on doors before entering. Fully explains intentions to others.

INNOVATION

-Improves constantly.

Strives to turn a negative situation into a positive outcome.

When doesn’t know the answer, find’s someone who does.

Accepts change and contributes to the change effort.

Effectively utilizes resources to minimize costs.

When assigned work is complete, seeks additional tasks.

TEAMWORK

-Trusts and cooperates.

Communicates effectively and courteously.

Takes the initiative to help others.

Treats all staff as members of one cohesive team.

Holds each other accountable for the success of the team.

Respects team by being at work on time and demonstrating regular attendance.

SECTION “A” TOTAL

TITLE:

Dental Assistant

FLSA STATUS:

Non-Exempt

DEPARTMENT:

Dental

REVIEW DATE:

REPORTS TO:

Dentist

Works under direct supervision.  Responsible for performing dental procedures as qualified by training and authorized by a clinic dentist.

RESPONSIBILITY

Always

Frequent

In

Frequent

Never

1.

Assists chair-side with dentist during examination and treatment of patients.

2.

Takes x-rays, performs coronal polishing, as well as provide hygiene instructions and fluoride treatments.

3.

Monitors patients under local anesthesia.

4.

Sterilizes instruments using autoclave and chemical disinfectants, in addition to performing routine maintenance of dental equipment (i.e. cleans and lubricates hand pieces).

5.

Maintains housekeeping of dental operatories, inventories dental supplies, and handles requisition for supplies.

6.

Properly checkout and complete all of patient’s charts being treated by dental.

7.

Assist in front office as needed.

8.

Completes all required correspondence.

9.

Is familiar with and adheres to the Compliance plan and all related policies. Reports questionable activity to Compliance Officer.   Maintains accountability for complying with all applicable standards, laws, regulations and procedures governing the delivery of healthcare services and associated processes.

10.

Complies with all AAAHC standards and requirements such as annual TB test, CPR and CEU if applicable.

11.

Interacts and communicates with fellow staff in a way that promotes a harmonious and cooperative working environment.

12.

Complies with all safety rules and regulations. Follows proper safety procedures and utilizes proper protective equipment at all times.

13.

Displays strong written and oral communication skills.

14.

Exhibits maturity and the ability to deal effectively and professionally with patients and staff.

15.

Displays a “customer first” approach to problem solving.

16.

Maintains current knowledge of, and participates in, compliance efforts associated with the Government Performance Results Act (GPRA).  Captures data as appropriate.

17.

Performs other duties as assigned.

SECTION “B” TOTAL

Knowledge, Skills, Abilities

Graduate of a formal training school for dental assistant.  Two years experience in a dental clinic as a dental assistant.

Certifications Required: Nitrous Oxide, Coronal Polishing, X-Ray

Ability to demonstrate age specific competencies associated with dental assistant best practices.

CPR certified.

Basic computer skills.  Familiarity with MS Office.

Strong written and oral communication skills.  Excellent interpersonal skills.

Ability to multi-task and work independently, demonstrating initiative and accuracy in work results.

Working Conditions

The employee is on feet most of day. Intermittent physical activity including walking, standing, sitting, lifting and supporting patients is essential. This position performs tasks that involve exposure to blood, body fluids, or tissues. Incumbent will be exposed to virus, disease and infection from patients and specimens in working environment. Personal protective equipment use required.

ACCOMPLISHMENTS:

AREAS NEEDING IMPROVEMENT:

GOAL’S FOR UPCOMING YEAR: